Shipping policy
Shipping Policy
At Petssify, we work hard to deliver your pet’s favorites as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process.
Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays)
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You will receive a confirmation email once your order has been processed
Shipping Time
Estimated delivery time depends on your location:
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United States: 5–10 business days
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International Orders: 7–15 business days
Please note that delivery times may vary due to high demand, holidays, customs clearance, or carrier delays.
Shipping Rates
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Free Shipping on all orders (unless stated otherwise at checkout)
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Any applicable shipping fees will be clearly shown before you complete your purchase
Order Tracking
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Once your order ships, you’ll receive a tracking number via email
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Tracking updates may take 24–48 hours to appear after shipment
Incorrect Address
Please make sure your shipping address is correct before placing your order.
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Petssify is not responsible for orders shipped to incorrect or incomplete addresses
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Orders returned due to address issues may require additional shipping fees to be re-sent
Customs, Duties & Taxes
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International orders may be subject to customs fees, import duties, or taxes
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These charges are the responsibility of the customer and are not included in the product price
Delayed or Missing Orders
If your order hasn’t arrived within the estimated delivery timeframe:
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Please wait an additional 2–3 business days
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Then contact us at support@petssify.com with your order number
We’ll be happy to assist you.
Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Include clear photos of the damaged item and packaging
We’ll arrange a replacement or refund where applicable.
Contact Us
For any shipping-related questions, reach out to us at: