Refund policy

At Petssify, your pet’s happiness — and your satisfaction — is our top priority. If something isn’t right with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging

  • Proof of purchase (order number or receipt) is required

  • Items must be returned in the same condition as received

Non-returnable items:

  • Items marked as Final Sale

  • Gift cards

  • Used or damaged items caused by improper use

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–7 business days

  • Shipping charges are non-refundable (unless the return is due to our error)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email us at support@petssify.com with:

  • Your order number

  • Clear photos or video of the issue

We’ll arrange a replacement or full refund at no extra cost.